Shipping Policy
Thank you for shopping with us! We want to ensure you have the best experience possible, and that includes getting your order to you as quickly and safely as possible. Below is everything you need to know about our shipping process.
Processing Time
Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays).
Once your order is processed, it will be shipped out according to the selected shipping method.
You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates
Shipping costs are calculated at checkout based on your shipping address, the size, weight, and destination of the package.
We offer a variety of shipping options to suit your needs, including Standard Shipping, Expedited Shipping, and Overnight Shipping.
Domestic Shipping
Estimated delivery times:
Standard Shipping: 30business days
Expedited Shipping: 7 business days
Overnight Shipping: 1 business day
All domestic orders include tracking.
International Shipping
We do ship internationally!
International shipping costs will be calculated at checkout.
Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the customer.
Shipping Carrier
We use trusted carriers to deliver our products.
The shipping method you select during checkout will determine the carrier used.
Order Issues
If your order has been shipped but you have not received it within the estimated time frame, please:
Check the tracking information sent to your email for updates.
Contact us at
We have a 7-day return policy, which means you have 7days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at stellarimportandsexports@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at stellarimportandsexports@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at stellarimportandsexports@gmail.com. If you have concerns or need assistance.
Missing or Damaged Items
If your item is damaged or missing, please contact us within 7 days of receiving your order to resolve the issue. We may ask for pictures of the damaged product and packaging to assist in the claim.
Order Modifications
Once an order has been placed and processed, we cannot guarantee any changes to the order (address changes, item changes, etc.). Please review your order before finalizing it to ensure everything is correct.
Customer Responsibility
Please make sure the shipping address provided is accurate. We are not responsible for delays or lost items due to incorrect or incomplete addresses.
If a package is returned due to an incorrect address, you will be responsible for the additional shipping costs to resend the item.
Contact Us
If you have any questions regarding shipping or need further assistance, feel free to reach out to us at
We have a 7-day return policy, which means you have 7days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at stellarimportandsexports@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at stellarimportandsexports@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at stellarimportandsexports@gmail.com.
Thank you for choosing Stellar Imports & Exports
